If you would like to return your order, you have 14 days from the date you receive it. Simply register your return and purchase a return label, then follow the instructions to send your package back to us.
Return shipping costs vary depending on the country you are returning from. You can find the return cost for your country and more information in our return and refund policy. We strive to process refunds as quickly as possible, without undue delay, and no later than within 7 business days.
If you have received a faulty or incorrect item purchased through Unamari, please contact our customer service team with a description of the issue, your order number, and attach relevant photos.
We always strive to process complaints as smoothly as possible and within 6–8 business days. You can find more information about complaints, returns and refunds in our return and refund policy.
If the item was purchased from a retailer, any complaint must be handled directly with the retailer.
