These terms apply to consumer purchases of goods and digital services on www.unamari.com.
When you make a purchase on Unamari, you are trading with:
Unamari
Ole Rømers Vej 31-35
6100 Haderslev,
Denmark
Email: info@unamari.com
Phone: +45 7452 0888 (mon-fri 9-12), press 2
We are part of Eldorado A/S
VAT no.: DK32433510
Business Owners:
Per Lausen
Pernille Holzapfel Lausen
There are no physical sales at the address, and it is not possible to pick up or return orders there.
When you make a purchase on Unamari's website, you will receive an order confirmation via email. There is no minimum order value required for purchases. Items added to your cart are not reserved until you have placed an order on the website and received your order confirmation via email.
Unamari is part of Eldorado A/S, owner of the equestrian brands Catago, Horse Guard and Equipage, and the European distributor of One-K, as well as retail partner for Casco, Neue Schule, My Hobby Horse, Bense & Eicke and Happy Mouth.
Please note that product colors may vary between screens and the actual product color.
Payment Terms and Methods
All prices on the website are shown in DKK, SEK or EUR depending on the currency or language you choose. All displayed prices include VAT in accordance with applicable law. If the order is placed from an EU country, local VAT is included in the price. If the order is placed from a non-EU country, the price is without VAT.
Unamari accepts the following payment methods depending on your location:
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Shop Pay
- Klarna
- MobilePay (Denmark)
- Gift Cards
When paying with international payment cards, such as Visa and Mastercard, the payment will be reserved on your account in accordance with your card’s terms until we charge or reject the payment. Only your bank can lift the reservation, and unfortunately, Unamari has no control over this.
No amount is reserved when paying with Danish Dankort. If you pay with MobilePay, the card linked to the app will determine whether payment is reserved.
We use an approved payment server that encrypts all your card information, ensuring your data is secure.
The payment amount will only be charged when the order is shipped from our warehouse.
By making a purchase on Unamari's website, you confirm that the payment method is your own or that you have permission from the owner to use it. You also confirm that you are over 18 or have parental or guardian consent to make the purchase.
Pricing Errors
We make every effort to ensure that all prices, stock availability and product information displayed on our webshop are accurate and up to date. However, should an obvious error occur in pricing or product information, we reserve the right to cancel or amend the order.
If this happens, we will of course contact you as soon as possible to help find the best solution.
Order Cancellation
We start processing your order shortly after it is placed. Unfortunately, this means that once you have received an order confirmation, it is not possible to cancel your order in our system and it will be sent to you.
Gift Cards
You can pay with gift cards on our website. The gift card contains a discount code that you can enter in the discount code field during checkout. If your order total is less than the gift card value, the remaining balance will remain on the card for future use. It is possible to use multiple gift cards at the same time.
You can check the balance of your gift card by logging into your Unamari profile.
Any remaining balance can be redeemed for cash up to one year after the gift card’s expiration. If you wish to redeem a gift card for cash before its expiration, a fee of 30 DKK will be charged to cover the redemption costs.
If you return an order that was paid for with a gift card, the funds will be refunded to the gift card and any other payment method used.
Unamari gift cards are valid for 3 years from the date of issue and can only be used on the website.
Customer Club - Unamari Club
The Unamari Club is our way of staying in touch with you. By joining the Unamari Club, you can choose to sign up for marketing emails, SMS updates, or both.
Email
Get early access to new collections and special offers – and receive emails with exclusive benefits, guides, member-only offers, and the latest Unamari news straight to your inbox. You can select your preferences and only receive updates tailored to your interests.
When you sign up for email marketing, you’ll receive 10% off your first order as a welcome gift. The discount applies to full-price items only and cannot be used on products that are already discounted.
On average, you’ll receive 3–4 campaign emails per month – the rest are tailored to your interests and browsing behaviour on our website.
You can unsubscribe at any time via the link in each email
SMS
Be first in line. Get SMS updates about news and upcoming sales before anyone else.
No spam – just the good stuff, straight to your phone.
You can unsubscribe at any time by following the instructions in each SMS message.
Faulty Item or Order
If you receive a faulty or incorrect item purchased directly from Unamari, please contact our customer service as soon as possible after receipt at claims@unamari.com, with a brief description of the issue, your order number, and relevant photos.
We always strive to process complaints as smoothly as possible and within 6–8 business days.
If the item was purchased from a retailer, any complaint must be handled directly with the retailer.
Right of Withdrawal
If you are not satisfied with your purchase, you may withdraw from it without providing a reason within 14 days from the day you received or collected the package. To notify us, simply click on “Returns and Claims” in the footer section of any page under the Help menu. Once you have informed us, you have a further 14 days to return the items. If you purchased multiple items in one order, you can choose to withdraw from some or all of the items. We do not refund custom duties, local VAT, or Import VAT for returns from non-EU countries if these costs apply. Additionally, we do not refund delivery costs for partial withdrawals. However, if you return all items, we will refund the delivery costs for the original purchase, if applicable.
If you ordered multiple items, and we cannot deliver them at the same time, the withdrawal period begins when you take physical possession of the last item.
If the deadline falls on a public holiday, Saturday, Sunday, Christmas Eve, or New Year's Eve, the period is extended to the following working day.
Exceptions to the Right of Withdrawal
You may lose your right of withdrawal entirely or partially if you break the seal on hang tags or other attached packaging, which diminishes the item’s resale value and renders it unsellable.
How to Withdraw
To withdraw, clearly inform us that you wish to cancel your purchase. You can do this through our returns portal by filling out your order details and specifying the items you wish to return along with the reason, so we have all the information needed to process your return.
You cannot withdraw by refusing to accept the item or by failing to collect it without simultaneously informing us of your decision to withdraw.
The withdrawal deadline is considered met if you send your notice of withdrawal before the withdrawal period has expired.
Returns and Return Costs
If you have withdrawn from the purchase of one or more items, we recommend that you register your return and purchase a return label through our returns portal. You can then drop off the package at your nearest parcel shop. Alternatively, you may purchase a label from your preferred carrier and send the package to our warehouse:
Unamari
Ole Rømers Vej 31-35
6100 Haderslev,
Denmark
You must return the items without undue delay and no later than 14 days after notifying us of your decision to withdraw from the purchase. The deadline is met if you return the items before the 14-day period expires.
It is not possible to physically return your order to our address, and we do not accept returns sent without delivery or by cash on delivery, these will not be collected or processed.
You are responsible for the return shipping costs, as well as any custom duties, local VAT, or Import VAT when returning items from a non-EU country. If you use our returns portal, the return shipping cost will be automatically deducted from your refund during processing, price depending on the country you are returning from. If you return all items from your order, we will also refund the original shipping costs, if any, but not any custom duties, local VAT, or Import VAT you may have paid.
How to Return Items
- Register a Return
Log into our returns portal using your order details and buy a return label. Inform us which order and items you wish to return, along with the reason for the return.
- Handling Instructions
Follow the instructions and pack your return items securely in the box or bag they arrived in. The items must be returned in the same condition as received, with intact hang tags and packaging.
- Return Label
Print the return label and attach it to the package. Then drop it off at your nearest parcel shop.
- Refund
We aim to process your return within 7 business days after receiving it. You can check in the return portal to see if your order has been marked as “returned”. Once processed, the refund will be issued to the payment method you used for the purchase.
You are responsible for the package until it is returned to our warehouse, so please ensure that it is packed securely and keep the receipt for the return.
Note: Items must be returned in the same condition and quantity as when you received them, meaning they must be in their original, unchanged, and unused condition with intact hang tags, plastic, and packaging.
Please note that product packaging should not be used as the shipping package.
You are welcome to try on the items as you would in a physical store, but they must not be used. Take special care to avoid getting them dirty or leaving traces such as hair, cigarette smoke, body odors, or similar marks that could reduce the item’s value, as you will be liable for any reduction in value.
Should this happen, you will be informed, and the reduction in value will be deducted from the total refund amount. This is assessed on a case-by-case basis and can result in a deduction of up to 100% of the item's value if it is deemed unsellable.
Uncollected Packages
If you neglect or forget to pick up your package at the parcel shop, or if you intentionally refuse to accept the package, causing it to be returned to us, you are still required to inform us that you wish to withdraw from your purchase. If applicable, we will deduct the original shipping cost from your refund, but you will be charged for the return shipping cost.
Exchanges
If you wish to exchange one or more items for a different product or size, you will need to place a new order for these items on our website and return the others via our returns portal.
Please note that any custom duties, local VAT, or Import VAT may apply if you are in a non-EU country.
Unfortunately, we cannot reserve products or exchange them during the return process.
It is not possible to exchange or return items purchased from a retailer on the website, nor can you return items purchased online at www.unamari.com to our retailers.
Refunding Your Money Upon Withdrawal
When you withdraw from a purchase, we will refund all payments received, including delivery costs, if you return your entire order. However, this does not apply to additional costs if you selected a more expensive delivery option than our standard one, or if you are in a non-EU country and are required to pay customs duties, local VAT, or Import VAT.
If you purchased multiple items in one order and choose to withdraw only part of the order, the purchase shipping costs will not be refunded.
If you used our return portal, the return shipping fee will be deducted from your refund.
We do not send a separate confirmation when your return reaches us. If you registered your return through our returns portal, you can track it using your tracking number.
We strive to process refunds as quickly as possible, without undue delay, and no later than within 7 business days. However, we may withhold the refund until we have received the returned items or you provide documentation proving that the items have been shipped back.
The refund will be processed using the same payment method you used for the original transaction. Under no circumstances will you be charged any fees for the refund.
If you notice that we have received your return package but have not received the refund within 10 business days, please contact our customer service at info@unamari.com.
Condition of Items and Packaging Upon Return
You are only liable for any reduction in the value of the goods due to handling beyond what is necessary to determine the nature, characteristics, and functioning of the items. You can normally examine and try the item as you would in a physical store.
We encourage you to handle and try the item carefully, ensuring that no stains, hair, body odor, cigarette smoke, or similar traces remain, as this could reduce the item's value and you would be held liable.
The item must be returned in its original packaging. The packaging can be opened but must not be damaged, and it must not be used as shipping packaging. If the original packaging is missing or damaged, this may result in a reduction in value for which you would be liable.
Please ensure that the item is securely packed for return shipping. You are responsible for the package/items until we receive them. Therefore, please keep your postal receipt and any tracking information.
Complaints
Unamari provides a 2-year legal warranty if the item you purchased directly from us has a defect. A defect may include material or manufacturing errors or incorrect product information. However, normal wear and tear or self-inflicted damage by improper use is not considered a defect.
If you discover a defect in an item, you must contact us within a reasonable time. If you contact us within 2 months of discovering the defect, your complaint will always be considered timely, as long it is within the 2-year warranty period. In the case of shipping damage, please notify us as soon as possible. If the complaint is justified, we will refund your reasonable and necessary return shipping costs if needed. So make sure to keep your receipt.
We ask that you provide a detailed description of the issue, specify which product is affected, and include your order number and photos of the defect to claims@unamari.com.
Please do not send the item back until you have contacted our customer service. In some cases, the product may not need to be returned to assess the validity of the complaint, and you will not be reimbursed for return shipping if it is unnecessary. Customer service will determine whether the item could be repaired or replaced. If this is not possible, you will be offered either a price reduction or a full refund for the item.
If the item was purchased from a retailer, any complaint must be handled directly with the retailer.
The following are not valid complaints:
- Leather: Variations in texture and appearance are natural in leather products and are not regarded as defects.
- Rhinestones and glued decorations: These are not covered by the warranty if they fall off.
- Grip on riding breeches: We prioritize the quality of the grip we use on our riding breeches, but it is expected that the grip may weaken and wear off over time and use.
- Rugs: Damage caused by external forces or excessive strain on the fabric or closures is not covered, nor are self-repairs or improper washing of the product.
All products must be washed and cared for according to the care instructions provided on each product. Incorrect washing may damage the product, including its waterproof coating or other functional aspects the product has.
The complaint must be justified, and the defect must not result from improper use or harmful behavior. In some cases, we can assess this based on the photo alone.
Any replacement products received during the warranty period for your original product are only covered by the warranty from the original purchase date and for 2 years thereafter.
We aim to provide quick complaint handling.
Guarantee
FirTech batteries: There is a 1-year warranty on the batteries in our FirTech products.
Complaint Options
If we cannot agree on what you are entitled to, you have the following complaint options:
Denmark: A complaint about a product or service can be submitted to
Nævnenes Hus, The Mediation Team for Consumer Complaints
Toldboden 2
8800 Viborg
via the Complaint Portal for Nævnenes Hus. The mediation team will attempt to resolve the dispute through mediation, and if no solution is found, you can submit the complaint to the Consumer Complaints Board.
As a general rule, it is a requirement for filing a complaint that the product or service you wish to complain about costs at least 1,110 DKK and at most 100,000 DKK. For complaints about clothing and shoes, the price must be at least 720 DKK. There is a fee for processing the complaint.
EU countries: The EU Commission's online complaint portal can also be used to submit a complaint. This is particularly relevant for consumers residing in an EU country. When submitting a complaint, you must provide our email address: info@unamari.com.
Last Updated: June 25th, 2026
